Disaster Recovery Testing

Scheduled Maintenance Report for Gradwell Communications Ltd

Completed

The scheduled maintenance has been completed.

Posted Oct 13, 2024 - 08:00 BST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 13, 2024 - 05:00 BST

Scheduled

Between 5am & 8am on 13/09/2024, Gradwell engineers will be performing disaster recovery testing on our cloud infrastructure.

This test will see a simulation of loss of specific areas of our infrastructure, these tests will be performed when our platform is least active.

Which services will be affected?
All VoIP services may encounter setup delays and control panels may be intermittently unavailable during the test. If you experience issues after 8am please contact the support team for assistance.

Do I need to do anything to get ready for this?
If you have a firewall in front of any VoIP equipment, please ensure you allow all IP’s listed at the following URL: https://my.gradwell.com/s/article/what-ip-addresses-may-gradwell-send-voip-traffic-from

Please accept our apologies for any inconvenience this essential testing may cause.

Posted Sep 16, 2024 - 10:53 BST

This scheduled maintenance affected: Portals and Website (Gradwell customer control panels, Gradwell website, Gradwell team) and Voice & Calls Services (Multi User VoIP, Outbound SIP Trunking, Outbound IAX Trunking, Inbound SIP trunking, Inbound IAX Trunking, Email2Fax, Fax2Email, Gradwell Mobile, Single User VoIP, DNS Services, Hosted 3CX Server, International Phone Numbers, Wave, Teams Direct Routing).