All Systems Operational

Uptime over the past 90 days. View historical uptime.
Voice & Calls Services Operational
90 days ago
99.97 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.97 % uptime
Today
Wave Operational
90 days ago
99.97 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
99.97 % uptime
Today
Inbound SIP trunking ? Operational
90 days ago
99.96 % uptime
Today
Hosted 3CX Server ? Operational
90 days ago
99.94 % uptime
Today
GCX Operational
90 days ago
100.0 % uptime
Today
Teams Direct Routing Operational
90 days ago
99.97 % uptime
Today
Inbound IAX Trunking ? Operational
Outbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
International Phone Numbers Operational
Connectivity Operational
90 days ago
99.97 % uptime
Today
Fibre line Operational
90 days ago
99.92 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
100.0 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

GCX Upgrade - 21st July 2025 Jul 21, 2025 20:00-21:00 BST

Hello,

We are now ready to proceed with our quarterly upgrade of our GCX voice platform to the latest software release. This upgrade is part of our ongoing commitment to provide you with a secure, stable, and high-performing service.

The upgrade is scheduled to take place on 21st July 2025 at 8pm.

This maintenance includes a core software update and patching of the server infrastructure that supports your telephony services.

Please be aware that during the upgrade, your telephony services will experience a brief disruption. A single outage of no more than 15 minutes is expected, with potential intermittent availability for up to 20 minutes in total. Your server should be considered at risk for the duration of the maintenance window as updates are applied and the system stabilises.

Thank you for your understanding and cooperation as we work to maintain the quality and reliability of your service.

If you have any questions or concerns, please contact the support team on 01225800888 opt 1 or email tech@gradwell.com
Posted on Jul 15, 2025 - 18:34 BST

Sales and Support Unavailable 24.07.2025 @ 15:00 Jul 24, 2025 15:00-16:00 BST

Hi,

Please be advised that our Support & Sales teams will be unavailable due to a company update meeting.

This will be held on the 24.07.2025
From: 15:00
To: 16:00

Please email the team for anything urgent on:

support@gradwell.com
customerservice@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com

We apologise for any inconvenience this may cause.
Posted on Jul 17, 2025 - 16:12 BST
System Metrics Month Week Day
Call Setup Response Time
Fetching
Jul 18, 2025

No incidents reported today.

Jul 17, 2025

No incidents reported.

Jul 16, 2025
Sales and Support Unavailable 16.07.2025 @ 14:00
Completed - The scheduled maintenance has been completed.
Jul 16, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 14:00 BST
Scheduled - Hi,

Please be advised that our Support & Sales teams will be unavailable due to our monthly company update meeting.

This will be held on the 16.07.2025
From: 14:00
To: 15:00

Please email the team for anything urgent on:

support@gradwell.com
customerservice@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com

We apologise for any inconvenience this may cause.
Jul 2, 09:23 BST
Jul 15, 2025
Loss of Service on Broadband Connections
Resolved - Hello,

We can now confirm that broadband services affected by the earlier issue with our upstream carrier, Virgin Media, have been fully restored.

We sincerely apologise for the disruption this may have caused and appreciate your patience while the issue was being resolved.

A full Reason for Outage (RFO) will be provided within 10 working days.
Jul 15, 09:28 BST
Update - Hello,

We’ve begun to see broadband circuits gradually restoring for affected customers. However, we have not yet received an official update or resolution confirmation from our upstream carrier.

Their Network Engineering and Systems teams are still investigating the root cause, and we continue to monitor the situation closely.

We appreciate your continued patience and will provide a further update at 10am.
Jul 15, 09:05 BST
Investigating - Hello,

We are currently aware of an issue affecting broadband connectivity for a subset of our customers whose services route through one of our upstream carriers, Virgin Media. Their Network Engineering and Systems teams are actively investigating and working to identify the root cause.

We sincerely apologise for the inconvenience this may be causing and appreciate your patience while the matter is being addressed.

We will provide the next update by 10:00 AM.
Jul 15, 08:51 BST
Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025
Network Maintenance Advisory 11/07/2025 00:05:00
Completed - The scheduled maintenance has been completed.
Jul 11, 06:05 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 00:05 BST
Update - We will be undergoing scheduled maintenance during this time.
Jul 4, 11:50 BST
Scheduled - Hi,

During the night of 11/07/2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 11/07/2025 @ 00:05:00 GMT
End date & time: 11/07/2025 @ 06:00:00 GMT

Affecting the below areas:

Abbeyhill Acocks Green Banbury Basford Bearwood Bedminster Bristol North Cardiff Empire Chelmsford Coleraine Dagenham Eccles Exeter Failsworth Great Crosby Harehills Headingley Holywell Llanelli Londonderry/Meg Merthyr Tydfil Merton Park Moortown Morley Newington Nottingham Longbow Portobello Pudsey Stone Stoneycroft Swansea Main Thamesmead Walkden Wallasey Waverley Western Whitchurch Wythenshawe


We apologise for any inconvenience caused by this essential maintenance.”
Jul 4, 11:48 BST
Network Maintenance Advisory 10/07/2025 23:00:00
Completed - The scheduled maintenance has been completed.
Jul 11, 05:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 23:30 BST
Scheduled - Hi,

During the night of 10/07/2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 10/07/2025 @ 23:00:00 GMT
End date & time: 11/07/2025 @ 06:00:00 GMT

Affecting the below areas:

Burgh Heath Chertsey Claughton Leatherhead Moortown Pendleton Penrith Perth Prescot Royston Saint Helens Sandal Skelmersdale Stowmarket Sudbury Swanley Thame Thanet Wallasey Wellingborough

We apologise for any inconvenience caused by this essential maintenance.”
Jul 4, 11:45 BST
Jul 10, 2025
Network Maintenance Advisory 10/07/2025 @ 00:05:00
Completed - The scheduled maintenance has been completed.
Jul 10, 06:05 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 00:05 BST
Scheduled - Hi,

During the night of 10/07/2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 10/07/2025 @ 00:05:00 GMT
End date & time: 10/07/2025 @ 06:00:00 GMT

Affecting the below areas:

Crawley Crowborough Ewell Gosport Havant Maidstone Reading South Thornton Heath Witney

We apologise for any inconvenience caused by this essential maintenance.”
Jul 4, 10:34 BST
Network Maintenance Advisory 09/07/2025 23:00:00
Completed - The scheduled maintenance has been completed.
Jul 10, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 23:00 BST
Scheduled - Hi,

During the night of 09/07/2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 09/07/2025 @ 23:00:00 GMT
End date & time: 10/07/2025 @ 06:00:00 GMT

Affecting the below areas:

Elland Ellesmere Port Gateshead Hailsham Hastings Hatfield Haverhill Holt Ipswich Kemptown Laindon Newmarket Norwich City Poole Portslade Shefford Shrewsbury Taunton

We apologise for any inconvenience caused by this essential maintenance.”
Jul 4, 08:54 BST
Jul 9, 2025
Network Maintenance Advisory 08/07/2025 23:00:00
Completed - The scheduled maintenance has been completed.
Jul 9, 06:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 23:00 BST
Scheduled - Hi,

During the night of [DATE] one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 08/07/2025 @ 23:00:00 GMT
End date & time: 09/07/2025 @ 06:00:00 GMT

Affecting the below areas:
Aberdeen Denburn Eastbourne Frome Grays Thurrock Great Dunmow Great Yarmouth Halstead Hampton Hardingstone Harehills Kettering Kidsgrove Llanrumney Montrose Moulton Northampton Oswestry Peebles Springfield

We apologise for any inconvenience caused by this essential maintenance.”
Jul 4, 08:51 BST
Network Maintenance Advisory 09/07/2025 00:00
Completed - The scheduled maintenance has been completed.
Jul 9, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 00:00 BST
Scheduled - Hi,

During the night of 09/07/2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 09/07/2025 @ 00:00 GMT
End date & time: 09/07/2025 @ 06:00 GMT

Affecting the below areas:

Liverpool

We apologise for any inconvenience caused by this essential maintenance.”
Jul 3, 12:19 BST
Jul 8, 2025
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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