All Systems Operational

Uptime over the past 90 days. View historical uptime.
Voice & Calls Services Operational
90 days ago
99.84 % uptime
Today
Multi User VoIP ? Operational
90 days ago
100.0 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
90 days ago
100.0 % uptime
Today
International Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Wave Operational
90 days ago
98.94 % uptime
Today
Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
99.88 % uptime
Today
Fibre line Operational
90 days ago
99.88 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
99.88 % uptime
Today
Phone lines Operational
90 days ago
99.88 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Network Maintenance Advisory 04/04/2025 @ 21:00:00 Apr 4, 2025 21:00 - Apr 5, 2025 09:00 BST

Hi,

During the night of 04/04/2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 04/04/2025 21:00:00 GMT
End date & time: 05/04/2025 09:00:00 GMT

Affecting the below areas:
East Herrington Hartlepool Hetton-Le-Hole Houghton Le Spring Jarrow Peterlee South Shields Sunderland North Trimdon

We apologise for any inconvenience caused by this essential maintenance.”
Posted on Apr 01, 2025 - 12:45 BST

Network Maintenance Advisory 10/04/2025 @ 01:05:00 Apr 10, 2025 01:05-08:05 BST

Hi,

“During the night of 10/04/2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 10/04/2025 01:05:00 GMT
End date & time: 10/04/2025 07:00:00 GMT

Affecting the below areas:

Blackheath Calthorpe Cradley Heath Elmdon

We apologise for any inconvenience caused by this essential maintenance.”
Posted on Apr 03, 2025 - 11:22 BST

Support and Sales Unavailable 10.04.2025 @ 15:00 Apr 10, 2025 15:00-16:00 BST

Hi,

Please be advised that our Support & Sales teams will be unavailable due to our monthly company update meeting.

This will be held on the 10.04.2025
From: 15:00
To: 16:00

Please email the team for anything urgent on:

support@gradwell.com
customerservice@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com

We apologise for any inconvenience this may cause.
Posted on Mar 18, 2025 - 11:18 GMT
System Metrics Month Week Day
Call Setup Response Time
Fetching
Apr 4, 2025

No incidents reported today.

Apr 3, 2025

No incidents reported.

Apr 2, 2025

No incidents reported.

Apr 1, 2025
Wave Outage
Resolved - This incident has been resolved.
Apr 1, 11:26 BST
Investigating - We want to inform you that an issue impacting Wave’s calling functionality has now been resolved. Earlier, users experienced difficulties making or receiving calls. Our teams worked swiftly to identify and resolve the problem, and normal service has been fully restored.

We understand how critical Wave is for your communication needs, and we sincerely apologise for any inconvenience this may have caused. To provide full transparency, we will publish a Reason for Outage (RFO) report within five working days.

If you continue to experience any issues or have questions, please don’t hesitate to contact our support team at support@gradwell.com or call 01225 800888.
Mar 31, 12:40 BST
Mar 31, 2025
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
Draytek Hardware Issues
Resolved - This incident has been resolved.
Mar 26, 09:42 GMT
Update - We can confirm that firmware upgrades on Draytek routers have resolved connectivity issues where applied. If you are still experiencing issues with your connectivity when using a Draytek router, please ensure your firmware is upgraded to the latest version. We will continue to monitor the situation until March 25th.
Mar 24, 17:39 GMT
Monitoring - We are aware of a number of reports of issues with broadband circuits, this has been identified as affecting circuits using Draytek routers where an issue with the routers is causing them to regularly power cycle, resulting in connections being dropped whilst this is happening. We are advising to upgrade to the latest Drayek firmware. Please refer to the Draytek website for this https://www.draytek.com/support/resources/routers#version
Mar 24, 09:39 GMT
Mar 25, 2025

No incidents reported.

Mar 24, 2025
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

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