All Systems Operational

Uptime over the past 90 days. View historical uptime.
Voice & Calls Services Operational
90 days ago
99.98 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.97 % uptime
Today
Wave Operational
90 days ago
99.97 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
100.0 % uptime
Today
Inbound SIP trunking ? Operational
90 days ago
99.97 % uptime
Today
Hosted 3CX Server ? Operational
90 days ago
100.0 % uptime
Today
GCX Operational
90 days ago
99.97 % uptime
Today
Teams Direct Routing Operational
90 days ago
99.97 % uptime
Today
Inbound IAX Trunking ? Operational
Outbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
International Phone Numbers Operational
Connectivity Operational
90 days ago
100.0 % uptime
Today
Fibre line Operational
90 days ago
100.0 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
100.0 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Call Setup Response Time
Fetching
Nov 30, 2025

No incidents reported today.

Nov 29, 2025
Wave Mobile Application Maintenance - 29th November 2025
Completed - The scheduled maintenance has been completed.
Nov 29, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 06:00 GMT
Scheduled - Wave Mobile Application Maintenance - 29th November 2025

When is this happening?
Date: Saturday, 29 November 2025

Time: 06:00–11:00 UTC

Expected impact: Up to 2 hours within this window

Why the change?
Our upstream partner is doubling the capacity of their server clusters to improve reliability and scalability.


What to expect during the upgrade
• Incoming calls to Wave mobile apps may experience temporary disruption.
• Desktop apps will not be affected.
• Outgoing calls (all platforms) are not expected to be affected.

Please accept our apologies for any inconvenience this essential maintenance may cause.
Kind regards,
Gradwell Support
Nov 21, 15:56 GMT
Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025
Support and Sales Unavailable 20.11.2025 @ 16:00 (Time changed)
Completed - The scheduled maintenance has been completed.
Nov 20, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 16:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Nov 11, 09:44 GMT
Scheduled - Hi,

Please be advised that our Support & Sales teams will be unavailable due to our monthly company update meeting.

This will be held on the 20.11.2025
From: 16:00
To: 17:00

Please email the team for anything urgent on:

support@gradwell.com
billing@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com

We apologise for any inconvenience this may cause.
Oct 22, 11:11 BST
Nov 19, 2025

No incidents reported.

Nov 18, 2025

No incidents reported.

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

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