All Systems Operational

Voice & Calls Services Operational
90 days ago
100.0 % uptime
Today
Multi User VoIP ? Operational
90 days ago
100.0 % uptime
Today
Wave Operational
90 days ago
100.0 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
100.0 % uptime
Today
Inbound SIP trunking ? Operational
90 days ago
100.0 % uptime
Today
Hosted 3CX Server ? Operational
90 days ago
100.0 % uptime
Today
GCX Operational
90 days ago
100.0 % uptime
Today
Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking ? Operational
Outbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
International Phone Numbers Operational
Connectivity Operational
90 days ago
99.99 % uptime
Today
Fibre line Operational
90 days ago
99.99 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
100.0 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Network Maintenance Advisory 16.09.2025 @ 23:00 Sep 16, 2025 23:00 - Sep 17, 2025 05:00 BST

Hi,

During the night of 16.09.2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 16/09/2025 @ 23:00 GMT
End date & time: 17/09/2025 @ 05:00 GMT

We apologise for any inconvenience caused by this essential maintenance.”

Posted on Sep 02, 2025 - 11:50 BST

Support and Sales Unavailable due to company briefing on 24.09.2025 Sep 24, 2025 16:00-17:00 BST

Hi,

Please be advised that our Support & Sales teams will be unavailable due to our monthly company update meeting.

This will be held on the 24.09.2025
From: 16:00
To: 17:00

Please email the team for anything urgent on:

support@gradwell.com
billing@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com

We apologise for any inconvenience this may cause.

Posted on Sep 03, 2025 - 12:04 BST

Disaster Recovery Testing 28/09/25 Sep 28, 2025 05:00-08:00 BST

Between 5am & 8am on 28/09/25, Gradwell engineers will be performing disaster recovery testing on our cloud infrastructure.

This test will see a simulation of loss of specific areas of our infrastructure, these tests will be performed when our platform is least active. 
  
Which services will be affected? 
All VoIP services may encounter setup delays and control panels may be intermittently unavailable during the test. If you experience issues after 9am please contact the support team for assistance. 
  
Do I need to do anything to get ready for this? 
If you have a firewall in front of any VoIP equipment, please ensure you allow all IP’s listed at the following URL: https://my.gradwell.com/s/article/what-ip-addresses-may-gradwell-send-voip-traffic-from
   
Please accept our apologies for any inconvenience this essential testing may cause. 

Kind regards,
Gradwell Support

Posted on Aug 29, 2025 - 14:56 BST
Call Setup Response Time
Fetching
Sep 4, 2025

No incidents reported today.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.