Resolved -
Hello,
We can now confirm that broadband services affected by the earlier issue with our upstream carrier, Virgin Media, have been fully restored.
We sincerely apologise for the disruption this may have caused and appreciate your patience while the issue was being resolved.
A full Reason for Outage (RFO) will be provided within 10 working days.
Jul 15, 09:28 BST
Update -
Hello,
We’ve begun to see broadband circuits gradually restoring for affected customers. However, we have not yet received an official update or resolution confirmation from our upstream carrier.
Their Network Engineering and Systems teams are still investigating the root cause, and we continue to monitor the situation closely.
We appreciate your continued patience and will provide a further update at 10am.
Jul 15, 09:05 BST
Investigating -
Hello,
We are currently aware of an issue affecting broadband connectivity for a subset of our customers whose services route through one of our upstream carriers, Virgin Media. Their Network Engineering and Systems teams are actively investigating and working to identify the root cause.
We sincerely apologise for the inconvenience this may be causing and appreciate your patience while the matter is being addressed.
We will provide the next update by 10:00 AM.
Jul 15, 08:51 BST