In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 2024 - 20:00 GMT
Nov 20, 2024 - 20:00 GMT
Scheduled - Hi,
During the night of 20 November 2024 one of our suppliers will be undergoing work to improve their network resilience.
All connectivity services, including broadband, FTTC, ethernet, and Fibre line, should be considered at risk for the duration of the maintenance window:
Start date & time: 20 November 2024 20:00
End date & time: 21 November 2024 03:00
Affecting the below areas: Slough
We apologise for any inconvenience caused by this essential maintenance.”
Nov 20, 2024 20:00 - Nov 21, 2024 01:00 GMT
During the night of 20 November 2024 one of our suppliers will be undergoing work to improve their network resilience.
All connectivity services, including broadband, FTTC, ethernet, and Fibre line, should be considered at risk for the duration of the maintenance window:
Start date & time: 20 November 2024 20:00
End date & time: 21 November 2024 03:00
Affecting the below areas: Slough
We apologise for any inconvenience caused by this essential maintenance.”
Nov 20, 2024 20:00 - Nov 21, 2024 01:00 GMT
Voice & Calls Services
Operational
Multi User VoIP
?
Operational
Outbound SIP Trunking
?
Operational
Outbound IAX Trunking
?
Operational
Inbound SIP trunking
?
Operational
Inbound IAX Trunking
?
Operational
Email2Fax
Operational
Fax2Email
Operational
Gradwell Mobile
Operational
Single User VoIP
?
Operational
DNS Services
Operational
Hosted 3CX Server
?
Operational
International Phone Numbers
Operational
Wave
Operational
Teams Direct Routing
Operational
Connectivity
Under Maintenance
Fibre line
Under Maintenance
EFM
Under Maintenance
ADSL Broadband
Under Maintenance
FTTC
Under Maintenance
Phone lines
Operational
Portals and Website
Operational
Gradwell customer control panels
?
Operational
Gradwell website
Operational
Gradwell team
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Sales and Support Unavailable 21st November 2024 from 12pm
Nov 21, 2024 12:00-18:00 GMT
Hello,
On Thursday 21st November 2024 from 12pm, our support & sales team, will be unavailable due to a company-wide event.
Our support teams will be monitoring our ticketing system for P1 support cases only. Our On-Call service is available in the event of any total loss of service, and we will continue to monitor our infrastructure 24/7 to ensure availability. Normal hours will resume on 22nd November 2024.
You can also stay up to date with any unlikely service changes or interruptions via the Gradwell Status page & please visit the Gradwell Knowledge Base for guides and advice.
We apologise for any inconvenience this may cause. If you have any questions, please email our team at support@gradwell.com
Kind Regards,
Gradwell Service Team
Posted on Oct 21, 2024 - 15:18 BST
On Thursday 21st November 2024 from 12pm, our support & sales team, will be unavailable due to a company-wide event.
Our support teams will be monitoring our ticketing system for P1 support cases only. Our On-Call service is available in the event of any total loss of service, and we will continue to monitor our infrastructure 24/7 to ensure availability. Normal hours will resume on 22nd November 2024.
You can also stay up to date with any unlikely service changes or interruptions via the Gradwell Status page & please visit the Gradwell Knowledge Base for guides and advice.
We apologise for any inconvenience this may cause. If you have any questions, please email our team at support@gradwell.com
Kind Regards,
Gradwell Service Team
Posted on Oct 21, 2024 - 15:18 BST
Network Maintenance Advisory 05.12.2024 @ 22.00
Dec 5, 2024 22:00 - Dec 6, 2024 05:00 GMT
Hi,
During the night of 05/12/2024 one of our suppliers will be undergoing work to improve their network resilience.
All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:
Start date & time: 05/12/2024 22:00
End date & time: 06/12/2024 05:00
Affecting the below areas:
AB33 8NU, BA1 1HB, BA2 4LT, BA2 5AH, CV22 5EH, E3 3JQ, EC1R 3AU, EC4M 7BP, EC4M 7RA, EX10 8AY, EX16 6LT, EX3 0PB, FK10 1RY, FK7 7SP, GL12 7PJ, GL12 8ET, HA5 4UH, IP24 3RE, LL57 4YH, ME19 6LP, OX16 3TA, PE15 8PW, RM15 4RU, SE37QR, SO30 2FZ, SW4 9ET, TQ12 3BN, W1C2DZ, W1F 7SE, WF9 3AP
We apologise for any inconvenience caused by this essential maintenance.”
Posted on Nov 18, 2024 - 10:18 GMT
During the night of 05/12/2024 one of our suppliers will be undergoing work to improve their network resilience.
All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:
Start date & time: 05/12/2024 22:00
End date & time: 06/12/2024 05:00
Affecting the below areas:
AB33 8NU, BA1 1HB, BA2 4LT, BA2 5AH, CV22 5EH, E3 3JQ, EC1R 3AU, EC4M 7BP, EC4M 7RA, EX10 8AY, EX16 6LT, EX3 0PB, FK10 1RY, FK7 7SP, GL12 7PJ, GL12 8ET, HA5 4UH, IP24 3RE, LL57 4YH, ME19 6LP, OX16 3TA, PE15 8PW, RM15 4RU, SE37QR, SO30 2FZ, SW4 9ET, TQ12 3BN, W1C2DZ, W1F 7SE, WF9 3AP
We apologise for any inconvenience caused by this essential maintenance.”
Posted on Nov 18, 2024 - 10:18 GMT