Resolved -
Monitoring has continued to show successful calls and no more failovers
We will now proceed with closing this status, an RFO will be issued as we investigate the root cause.
Sep 11, 09:34 BST
Monitoring -
Good Morning,
A fix has now been implemented and all impacted customers are now set back to active/passive
This incident is now set in monitoring and we will monitor calls and activity
Sep 11, 08:35 BST
Identified -
The issue has been identified and a fix is being implemented.
Sep 11, 08:20 BST
Investigating -
Good Morning
We are writing to inform you that at 6AM we were alerted to a bulk of our 3CX servers hosted in Digital Ocean becoming active. This caused some of our dual server customers to have 2 active/active servers instead of active/passive.
We've been working through the customers switching them back to passive with a small amount of customers remaining.
A follow up will be issued once all customers are successfully put into an active/passive state
Sep 11, 08:19 BST