All Systems Operational
Voice & Calls Services
Operational
Multi User VoIP
?
Operational
Outbound SIP Trunking
?
Operational
Outbound IAX Trunking
?
Operational
Inbound SIP trunking
?
Operational
Inbound IAX Trunking
?
Operational
Email2Fax
Operational
Fax2Email
Operational
Gradwell Mobile
Operational
Single User VoIP
?
Operational
DNS Services
Operational
Hosted 3CX Server
?
Operational
International Phone Numbers
Operational
Wave
Operational
Teams Direct Routing
Operational
Connectivity
Operational
Fibre line
Operational
EFM
Operational
ADSL Broadband
Operational
FTTC
Operational
Phone lines
Operational
Portals and Website
Operational
Gradwell customer control panels
?
Operational
Gradwell website
Operational
Gradwell team
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Network Maintenance Advisory 04/04/2025 @ 21:00:00 Apr 4, 2025 21:00 - Apr 5, 2025 09:00 BST
Hi,
During the night of 04/04/2025 one of our suppliers will be undergoing work to improve their network resilience.
All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:
Start date & time: 04/04/2025 21:00:00 GMT
End date & time: 05/04/2025 09:00:00 GMT
Affecting the below areas:
East Herrington Hartlepool Hetton-Le-Hole Houghton Le Spring Jarrow Peterlee South Shields Sunderland North Trimdon
We apologise for any inconvenience caused by this essential maintenance.”
Posted on Apr 01, 2025 - 12:45 BST
During the night of 04/04/2025 one of our suppliers will be undergoing work to improve their network resilience.
All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:
Start date & time: 04/04/2025 21:00:00 GMT
End date & time: 05/04/2025 09:00:00 GMT
Affecting the below areas:
East Herrington Hartlepool Hetton-Le-Hole Houghton Le Spring Jarrow Peterlee South Shields Sunderland North Trimdon
We apologise for any inconvenience caused by this essential maintenance.”
Posted on Apr 01, 2025 - 12:45 BST
Support and Sales Unavailable 10.04.2025 @ 15:00 Apr 10, 2025 15:00-16:00 BST
Hi,
Please be advised that our Support & Sales teams will be unavailable due to our monthly company update meeting.
This will be held on the 10.04.2025
From: 15:00
To: 16:00
Please email the team for anything urgent on:
support@gradwell.com
customerservice@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com
We apologise for any inconvenience this may cause.
Posted on Mar 18, 2025 - 11:18 GMT
Please be advised that our Support & Sales teams will be unavailable due to our monthly company update meeting.
This will be held on the 10.04.2025
From: 15:00
To: 16:00
Please email the team for anything urgent on:
support@gradwell.com
customerservice@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com
We apologise for any inconvenience this may cause.
Posted on Mar 18, 2025 - 11:18 GMT