All Systems Operational

Uptime over the past 90 days. View historical uptime.
Voice & Calls Services Operational
90 days ago
99.97 % uptime
Today
Multi User VoIP ? Operational
90 days ago
99.97 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
99.97 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
99.96 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
90 days ago
99.94 % uptime
Today
International Phone Numbers Operational
90 days ago
99.98 % uptime
Today
Wave Operational
90 days ago
99.97 % uptime
Today
Teams Direct Routing Operational
90 days ago
99.97 % uptime
Today
Connectivity Operational
90 days ago
99.97 % uptime
Today
Fibre line Operational
90 days ago
99.91 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
100.0 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Network Maintenance Advisory 13.06.2025 @ 00:05 Jun 13, 2025 00:05-06:05 BST

Hi,

During the night of 13.06.2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 13.06.2025 @ 00:00 GMT
End date & time: 13.06.2025 @ 06:00 GMT

Affecting the below areas:
Armthorpe, Attercliffe, Shoreham By Sea, Southwater, Titchfield

We apologise for any inconvenience caused by this essential maintenance.”
Posted on Jun 09, 2025 - 16:10 BST

Sales and Support Unavailable 26.06.2025 @ 15:00 Jun 26, 2025 15:00-16:00 BST

Hi,

Please be advised that our Support & Sales teams will be unavailable due to our monthly company update meeting.

This will be held on the 26.06.2025
From: 15:00
To: 16:00

Please email the team for anything urgent on:

support@gradwell.com
customerservice@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com

We apologise for any inconvenience this may cause.
Posted on Jun 02, 2025 - 13:34 BST
System Metrics Month Week Day
Call Setup Response Time
Fetching
Jun 10, 2025

No incidents reported today.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
Network Maintenance Advisory 04.06.2025
Completed - The scheduled maintenance has been completed.
Jun 5, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 22:00 BST
Scheduled - Hi,

During the night of 04/06/2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start Date & Time: 04/06/2025 @ 22:00 BST
End Date & Time: 05/06/2025 @ 02:00 BST

Downtime is expected to be up to 5 minutes at some point during the above maintenance window.

We apologise for any inconvenience caused by this essential maintenance.
May 30, 15:09 BST
Jun 4, 2025
Major Service Outage
Resolved - This incident has been resolved.
Jun 4, 13:53 BST
Monitoring - Hello,

We are seeing traffic return to normal and calls are successfully routing out across our platform.

We sincerely apologise for any inconvenience this may have caused. To provide full transparency, we will publish a Reason for Outage (RFO) report within ten working days.

If you continue to experience any issues or have questions, please don’t hesitate to contact our support team at support@gradwell.com or call 01225 800888.
Jun 3, 15:37 BST
Investigating - Hello,

Gradwell are currently experiencing a Major Service Outage across our core platform.

All VoIP services such as Hosted VoIP, SIP Trunks, IAX Trunks, Wave and Call Forwarding are affected. Please be advised this has been escalated to the highest priority & our teams are working to restore the service as soon as possible.

Gradwell apologies any inconvenience and disruption this has caused you and want to thank you for your patience whilst we investigate and resolve this incident.

We will provide a further update within the next hour.

Kind Regards,
Gradwell Communications
Jun 3, 15:23 BST
Jun 3, 2025
Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025
Inbound and outbound call failures
Postmortem - Read details
Jun 2, 16:28 BST
Resolved - This incident has been resolved.
May 30, 17:40 BST
Monitoring - Hello,

We are seeing inbound traffic return to normal and calls are successfully routing across our platform.

We sincerely apologise for any inconvenience caused by these issues.

If you continue to experience any issues, please contact our support team at support@gradwell.com or call 01225 800888.

Kind Regards,
Gradwell Communications
May 30, 13:27 BST
Update - Hello,

We are continuing to work on resolving this and apologise for the continuing issues seen.

A further update will be provide in 30 minutes.

Kind Regards,
Gradwell Communications
May 30, 13:15 BST
Investigating - Hello,

Whilst we're seeing outbound traffic as normal across the platform currently, we are seeing further inbound issues and are investigating these inbound call failures presently.

We apologise for the inconvenience caused by these.

We will provide a further update shorty.

Kind Regards,
Gradwell Communications
May 30, 12:40 BST
Monitoring - Hello,

We are seeing traffic return to normal and calls are successfully routing out across our platform.

We sincerely apologise for any inconvenience this may have caused. To provide full transparency, we will publish a Reason for Outage (RFO) report within ten working days.

If you continue to experience any issues or have questions, please don’t hesitate to contact our support team at support@gradwell.com or call 01225 800888.
May 30, 12:27 BST
Investigating - Hello,

We are currently investigating reports of inbound and outbound call failures.

We apologise for the inconvenience this is causing.

We will provide a further update shortly.

Kind Regards,
Gradwell Communications
May 30, 12:12 BST
May 29, 2025

No incidents reported.

May 28, 2025
Network Maintenance Advisory 28.05.2025
Completed - The scheduled maintenance has been completed.
May 28, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 00:00 BST
Scheduled - Hi,

During the night of 28.05.2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 28-05-2025 00:00 GMT
End date & time: 28-05-2025 06:00 GMT

Impact to services Anticipated Downtime : 60 Minutes

We apologise for any inconvenience caused by this essential maintenance.”
May 13, 14:05 BST
May 27, 2025

No incidents reported.

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