All Systems Operational

Uptime over the past 90 days. View historical uptime.
Voice & Calls Services Operational
90 days ago
99.98 % uptime
Today
Multi User VoIP Operational
90 days ago
99.97 % uptime
Today
Wave Operational
90 days ago
99.97 % uptime
Today
Outbound SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Inbound SIP trunking Operational
90 days ago
99.97 % uptime
Today
Hosted 3CX Server Operational
90 days ago
100.0 % uptime
Today
GCX Operational
90 days ago
99.97 % uptime
Today
Teams Direct Routing Operational
90 days ago
99.97 % uptime
Today
Inbound IAX Trunking Operational
Outbound IAX Trunking Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP Operational
DNS Services Operational
International Phone Numbers Operational
Connectivity Operational
90 days ago
100.0 % uptime
Today
Fibre line Operational
90 days ago
100.0 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
100.0 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Call Setup Response Time
Fetching
Dec 7, 2025

No incidents reported today.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025
Inbound & Outbound Audio Issues
Resolved - Good Afternoon,

We have implemented a fix across our platform and calls are returning to normal.

We appreciate your patience whilst we investigate & apologise for the inconvenience caused.

We will publish an RFO within 5 working days.
Dec 4, 13:43 GMT
Monitoring - Good Afternoon,

We have implemented a fix across our platform and calls are returning to normal.

We appreciate your patience whilst we investigate & apologise for the inconvenience caused.

We will publish an RFO within 5 working days.
Dec 4, 13:43 GMT
Investigating - Hello,

Gradwell are currently experiencing inbound & outbound audio issues across our platform.

All VoIP services such as Hosted VoIP, SIP Trunks, IAX Trunks, Wave and Call Forwarding, may be affected. Please be advised this has been escalated to the highest priority.

Gradwell apologies any inconvenience and disruption this has caused you and want to thank you for your patience whilst we investigate and resolve this incident.

We will provide a further update within the next hour.

Kind Regards,
Gradwell Communications
Dec 4, 13:11 GMT
Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025
Wave Mobile Application Maintenance - 29th November 2025
Completed - The scheduled maintenance has been completed.
Nov 29, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 06:00 GMT
Scheduled - Wave Mobile Application Maintenance - 29th November 2025

When is this happening?
Date: Saturday, 29 November 2025

Time: 06:00–11:00 UTC

Expected impact: Up to 2 hours within this window

Why the change?
Our upstream partner is doubling the capacity of their server clusters to improve reliability and scalability.


What to expect during the upgrade
• Incoming calls to Wave mobile apps may experience temporary disruption.
• Desktop apps will not be affected.
• Outgoing calls (all platforms) are not expected to be affected.

Please accept our apologies for any inconvenience this essential maintenance may cause.
Kind regards,
Gradwell Support
Nov 21, 15:56 GMT
Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

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