In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 2025 - 23:00 BST
Sep 16, 2025 - 23:00 BST
Scheduled - Hi,
During the night of 16.09.2025 one of our suppliers will be undergoing work to improve their network resilience.
All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:
Start date & time: 16/09/2025 @ 23:00 GMT
End date & time: 17/09/2025 @ 05:00 GMT
We apologise for any inconvenience caused by this essential maintenance.”
Sep 16, 2025 23:00 - Sep 17, 2025 05:00 BST
During the night of 16.09.2025 one of our suppliers will be undergoing work to improve their network resilience.
All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:
Start date & time: 16/09/2025 @ 23:00 GMT
End date & time: 17/09/2025 @ 05:00 GMT
We apologise for any inconvenience caused by this essential maintenance.”
Sep 16, 2025 23:00 - Sep 17, 2025 05:00 BST
Voice & Calls Services
Operational
Multi User VoIP
?
Operational
Wave
Operational
Outbound SIP Trunking
?
Operational
Inbound SIP trunking
?
Operational
Hosted 3CX Server
?
Operational
GCX
Operational
Teams Direct Routing
Operational
Inbound IAX Trunking
?
Operational
Outbound IAX Trunking
?
Operational
Email2Fax
Operational
Fax2Email
Operational
Gradwell Mobile
Operational
Single User VoIP
?
Operational
DNS Services
Operational
International Phone Numbers
Operational
Connectivity
Under Maintenance
Fibre line
Under Maintenance
EFM
Under Maintenance
ADSL Broadband
Under Maintenance
FTTC
Under Maintenance
Phone lines
Operational
Portals and Website
Operational
Gradwell customer control panels
?
Operational
Gradwell website
Operational
Gradwell team
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Support and Sales Unavailable due to company briefing on 24.09.2025 Sep 24, 2025 16:00-17:00 BST
Hi,
Please be advised that our Support & Sales teams will be unavailable due to our monthly company update meeting.
This will be held on the 24.09.2025
From: 16:00
To: 17:00
Please email the team for anything urgent on:
support@gradwell.com
billing@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com
We apologise for any inconvenience this may cause.
Posted on Sep 03, 2025 - 12:04 BST
Please be advised that our Support & Sales teams will be unavailable due to our monthly company update meeting.
This will be held on the 24.09.2025
From: 16:00
To: 17:00
Please email the team for anything urgent on:
support@gradwell.com
billing@gradwell.com
order.escalation@gradwell.com
tech@gradwell.com
We apologise for any inconvenience this may cause.
Posted on Sep 03, 2025 - 12:04 BST
Disaster Recovery Testing 28/09/25 Sep 28, 2025 05:00-08:00 BST
Between 5am & 8am on 28/09/25, Gradwell engineers will be performing disaster recovery testing on our cloud infrastructure.
This test will see a simulation of loss of specific areas of our infrastructure, these tests will be performed when our platform is least active.
Which services will be affected?
All VoIP services may encounter setup delays and control panels may be intermittently unavailable during the test. If you experience issues after 9am please contact the support team for assistance.
Do I need to do anything to get ready for this?
If you have a firewall in front of any VoIP equipment, please ensure you allow all IP’s listed at the following URL: https://my.gradwell.com/s/article/what-ip-addresses-may-gradwell-send-voip-traffic-from
Please accept our apologies for any inconvenience this essential testing may cause.
Kind regards,
Gradwell Support
Posted on Aug 29, 2025 - 14:56 BST
This test will see a simulation of loss of specific areas of our infrastructure, these tests will be performed when our platform is least active.
Which services will be affected?
All VoIP services may encounter setup delays and control panels may be intermittently unavailable during the test. If you experience issues after 9am please contact the support team for assistance.
Do I need to do anything to get ready for this?
If you have a firewall in front of any VoIP equipment, please ensure you allow all IP’s listed at the following URL: https://my.gradwell.com/s/article/what-ip-addresses-may-gradwell-send-voip-traffic-from
Please accept our apologies for any inconvenience this essential testing may cause.
Kind regards,
Gradwell Support
Posted on Aug 29, 2025 - 14:56 BST